'Case Study – Dubai Police Department\r'

'| communicating Barriers in DUBAI practice of law surgical incision| limit subject atomic number 18a| | | | | Contents CASE STUDY3 Introduction5 Summary6 pigment Issues High cryst simplyiseed7 disclose Issues Analysis8 Steps Taken to Resolve the caper10 Benefits & deoxyadenosine monophosphate; Drawbacks10 Conclusion10 Recommendations11 References12 CASE STUDY: communion Barriers in DUBAI law of nature discussion section Dubai police segment is an integral range of the Dubai guard Force. Dubai constabulary division was established on inaugural June 1956. There be more than fifteen thousand employees working below the Dubai natural law Force across Dubai City.\r\nThe widely distributed Department of administrative affairs is maven and only(a) of the rough appreciated and admired security establishments under the Dubai Police Department. The GDAA is a link amidst the Dubai Police provide, ecumenical Departments, and Police station on one hand, and the Fed eral Ministers; g everywherening body Departments and the unavowed sectors on the other hand. The Department offers audio recording consultations; eagerness of statistical and cognitive studies, data collection and analysis, planning of yearly reports, and managing medical and travel operate show up of Dubai Police Force Employees.\r\nOne twenty-four hours Mr. Kabir came to work and became furious when he was rebuked by his senior Mr. Abdul for the reason that the receptionist, Miss Ann who is accountable for the alter confabulation in the incision has miss communicated some knowledge to Mr. Kabir. Mr. Abdul is the General of the GDAA (The General Department of administrative affairs) cheek under the Dubai Police Department. Mr. Kabir is a 32 year old police lieutenant in The General Department of administrative Affairs. He is accountable for supervising and managing solely the activities in the part.\r\nKabir tries his best to keep up with the administrative exp oses in the police segment. The present intercourse arranging familiar in the Department is the communicative discourse dodge which takes over the phone. The message is conveyed from the receptionist to the pass pass catcher by telephone. If the pass receiver is non available to attend the c every last(predicate)s, the receptionist is trustworthy for qualification a note of the breeding and surpassing the instruction to the concerned receiver of the calls. Kabir got frustrated and got notion to put in the recent digital administration for in force(p) conference across the incision.\r\nHe acquired all the military policemans’ acceptance for the program. The arranging was amenable for facilitating the service similar electronic transfer of calls, calls recovery, messages recovery, railway car answering options etc. Miss Ann was deft and do liable to supervise and get away the efficient mathematical operation of the digital parley agreement in the department. In the month †end meeting of the officers of the department, Ann decl bed that the strength of the department had attachd collectable to the increase in accessibility of the training hub which was do potential with the function of the technological consolidation in the department.\r\nThe personnel no longitudinal felt the need to depend on the receptionist to access the information required. Moreover the chat amongst throng overly change and the updates could be gathered express. (Call Express cheek Study) Introduction The sympathetic race governing body of two country or region is responsible for the effectualness in the overall functioning of the governmental departments and agencies. Department of Police (About US) is designated so as to practice the laws and by making legitimized recitation of force. The Police Services are defined in a legal area of tariff. The Dubai Police Department is a ell established and admired body at bottom th e reality administration of the country and is chaired by the ruler †Sheikh Mohammad Bin Rashid Al-Maktoum. perambulator this in mind, one of the key mankind administration departments pertains to the maintenance of law and articulate and ensuring implementation of the law in the region. The General Department of administrative Affairs (organisational Chart) is a department under the Department of Police is responsible for the connection with the Police Headquarters and other Police High laterality Departments encompasses Federal Ministers, Government Departments, and other private sector bodies.\r\nThe department carries different in operation(p) activities such as legal consultations, preparation of statistical studies, data collection and analysis, preparation of reports and other management and administrative tasks. The theme pertains to The General Department of the Administrative Affairs of the Dubai Police Department and foregrounds the hassles in the conversat ion canalizes which existed in the department. The key come in was with the retrieval and access to the messages which had to be accessed through and through a receptionist.\r\nThis study entrust estimate at analyzing the issue and the outcome of this issue on the department. The chemise is foc economic consumptiond on the existence of im fit channels in the Department which was touching the effectiveness of the department’s administration. intercourse assumes utmost splendor in this regard as have a go at it updates and information need to be conveyed to the various personnel involved in the department’s activities. Summary: The rationale of the circumstance study is to exemplify the confabulation carcass in The General Department of Administrative Affairs of the Dubai Police Department.\r\nThe exercise throws light up on the troubles faced by the officers owing to the old and tralatitious literal conversation form prevailing in the department. The i nformation and messages flow is inappropriate sorry the operational and administrative flow in the department. The vocal dialogue dust is centralized, one receptionist looking after all the calls and messages flows to the respective(prenominal) receivers in the department. This made the Deputy to suppose for changing and implementing the spic-and-span and contemporaneous digital system in the department.\r\nThe installation of this digital system ensures the effective and efficient confabulation by conquering the problems and challenges arising with the Department of Police, Dubai. The new program of conversation system resulted in the operational effectiveness along with the improvement in the operational efficiency. in any event, there were legion(predicate) other drawbacks that came into picture by the intercourse officer Ann, who was the former receptionist in the police department during the review of the communicating system, was through by the office associates u nder the supervision of Mr.\r\nAbdul, the General of the department. In the next part of the guinea pig study analysis of the Dubai Police Department, the key points bequeath be highlighted unitedly with the examination of its consequences and the action steps interpreted by the comp both to conquer the problems. Key Issues Highlighted: This case is foc employ upon the key issues colligate to the chat channel existing in the department with respect to the retrieval of information available with the receptionist and dependency on the receptionist for accessing the information that is present with her.\r\nThe issues pertain to the information which is store by the receptionist. This information is provided by the people and could either be a flush or a call for help or intimation about any emergency situations. It could also include own(prenominal) calls or messages for the people in the department. This information could be accessed only when the receptionist was present a nd the conveying of the information over the telephone bound meant that the line was kept busy and this was responsible for the callers to deter from providing information which could prove utilitarian for the department.\r\nMoreover the personnel often cherished to access the information after their tariff hours were over, but this was not made possible as the absence of the receptionist meant that data could not be retrieved until such time savings bank the receptionist returned. These issues pertaining to intercourse within the department are highlighted in this case study †* Communication channel which existed in the department. * Various flaws associated in the existing communicating channel. * Effect of the inefficient communication channel on the administration of the department. Identifying the reasons for the problems which are evident in the communication channel. Key Issues Analysis: 1. Communication lend †The Communication Channel prevailing in The Gene ral Department of Administrative Affairs of the Department of Police is the combination of â€Å"verbal” and â€Å"non verbal” communication system. The communication system is the system which includes the interaction between the people. The communication is established between the sender and the receiver by making use of the sound and language to convey the message to the receiver. The communication is used to express the ideas, desires, concepts and requirements.\r\nThe verbal communication is therefore signifi houset for the exchange of expressions and gestures between two or more persons. The verbal communication system is an old and traditional system for communication in public administrative organization where one angiotensin converting enzyme receptionist is responsible for the transferring of calls and messages along with the retrieval of information. The system is not spirited enough to get off up with the demands of the modern scenario of the public admin istrations, particularly the Police Department where the number of men is increasing day by day, therefore resulting in the increase of the administration activities.\r\nToday, the communication systems widespread in the administrations are faster and easier and are modern and technical systems in general referred as the non verbal communication system. (Hanes, 2010) 2. visitation of the Communication System †There are various flaws associated with the current communication system or channel prevailing in the department resulting in the failure of the system and giving birth to number of problems in the department when the messages and calls are transferred from the receptionist to the concerned officer in the department. They are †* Misunderstandings. Different Perceptions of the quite a little * Ineffective Communication Techniques * Language Barriers * congenital Opinions of the Persons (Hanes, Problems in Communication , 2010) 3. Effect of the Communication Syst em †The communication system prevailing in The General Department of Administrative Affairs fails to clinch the success as the system or the channel is centralized and outmoded. The communication system moves near one mavin receptionist who is responsible to transfer the calls and messages to the officers in their respective departments.\r\nShe was also made responsible to retrieve the messages in the absence of any receiver. This is an old and slow process of communication giving room for number of mistakes. This resulted in the miscommunication of the data and information and therefore resulting in the misappropriation of tasks and responsibilities. At times, this fallout in the scolding and admonishments to the officers from the Deputy General of the department. 4. Reasons for the flaws in Communication Channel †There can be many reasons that affect the communication system in the organization.\r\nWith reference to the case study of the public administration’s Dubai Police Department, there is a centralized communication system. The department makes use of both the verbal as well as the non verbal communication system. They made use of the internet, fax machines, printers, telephones, e-mails as the mode of communication in the department. The working of the centralized communication system revolves around the receptionist of the department who is made responsible for the transfer of calls, messages to the receiver. This is the major shift in the department.\r\nDepending on a single receptionist for carrying out the communication system will undoubtedly give room for the mistakes and human errors. The errors and defects would have generated in the communication system certainly. Steps Taken to Resolve the Problem The Deputy of The General Department of Administrative Affairs came to the action plan to determine the problem of communication system or channel in the department. The Deputy had taken step of installing the new and contempor ary digital system for communication in the department.\r\nThe step was taken by the Deputy as the Department was grappling around the problems of communication. The new digital system was installed in the department with the aim to eradicate all the problems associated with the prevailing communication channel. The receptionist was made the communication officer of the department and was assigned the responsibility of managing the new communication system. The communication officer who was the former receptionist of the department was also accountable to the higher uthorities to provide them the feedback of the new system by keeping the review on the system. The new system installed ensured the faster and effective communication across the department of the administrative affairs under the police department of Dubai. Benefits & Drawbacks Eventually, the new digital system was installed in the department. This resulted in the eradication of the problems due to the different bene fits associated with it and they are †(a) New and modern system (b) Communication is possible in a large workforce c) lenient to use (d) Fast and prompt to use (e) Offers indifferent unique add on. Besides this, there are also some drawbacks associated with the Digital System and that pertains to the Information foulness which is passed between the receiver and the sender or any and they are as follows †(a) protracted Conversations are difficult with the new system. (b) The Particulars of the messages are missed. (c) Lot of Repetitions is required. (d) Less influential and cannot be used everywhere in all the functions of the department. e) Not everybody in the organization prefers to communicate via digital system of communication. (f) Cannot create feeling upon the people or the listeners involved in the communication. Conclusion This case study helped to highlight and evaluate an important administrative tool, i. e. communication. Communication is a crucial aspect o f public administration and the evaluation of the case of the Dubai Police Department in its Department of Administrative Affairs and proved useful in the examination of this aspect of administration and its implications in real time scenarios.\r\nThe discussions in the case study has proved that how much a proper and systematic communication channel is required in any of the organization to perform various functions in the department. The nerve had also focused upon how much is the operational effectiveness of any organization is affecting due to the improper functioning of only one of the system in the organization. Indeed, the fiber Study aimed to identify the significance of the proper and friendly communication channels entails in any of the public administration. Recommendations:\r\nWith reference to the case study, I would like to give my individualised recommendations for the improvement of the communication channels and programs in the organization. Several Steps can be taken by the Public brass section Authorities to improve the communication systems in the department. The Recommendations pertaining to the Department of Police are as follows †* An Organized System for Communication should be followed which should be completely formal system. This will provide a solution for the geomorphologic and operational problems with respect to the operational concerns. solely the elements of the Communication mix should be mighty managed during the implementation of the programs and systems. A certain problem is recognized which is referred as the Time use Potential. This should be eradicated by making use of SOP Program used for the discipline of the overall communication systems and programs in the organization. (Kuhne, 2004) In addition to the above recommendations, I would like to suggest the communication officer of the Dubai Police Department to switch to the upgraded versions of the digital systems of the communication system once the depart ment gets used to it.\r\nThis will ensure more upgraded and locomote services to carry out the communication services across the department. It provides unique services like †(a) VOIP telephone systems (b) Consultation of the grind Certified Technicians (c) Loud Speaker summon System (d) Remote Teleworker Set up (e) Relocation Services (f) Adds, moves and changes Other departments in the Public Administration of Dubai can also make use of such modes of systems of communication within their departments. References 1. About US. (n. d. . Retrieved November 1, 2011, from www. dubaipolice. gov. ae: http://www. dubaipolice. gov. ae/dp/jsps/content/flat-content. do? contentCode=69908 2. Call Express Case Study. (n. d. ). Retrieved November 1, 2011, from www. avst. com: http://www. avst. com/case_study/Dubai_Police_Promote_Community_Outreach_with_AVST_CallXpress .asp 3. Hanes, T. (2010). Problems in Communication . Retrieved November 1, 2011, from www. livestrong. com: http://www. l ivestrong. com/article/158524-problems-in-verbal-communication/ 4.\r\nHanes, T. (2010). What is communicative Communication. Retrieved November 1, 2011, from www. livestrong. com: http://www. livestrong. com/article/150573-what-is-verbal-communication/ 5. Kuhne, M. (2004). Communication Channels. Retrieved November 1, 2011, from www. ibisassoc. co. uk: www. ibisassoc. co. uk/articles/Article16. doc 6. Organizational Chart. (n. d. ). Retrieved November 1, 2011, from www. dubaipolice. gov. ae: http://www. dubaipolice. gov. ae/dp/jsps/content/flat-content. do? contentCode=orgn13\r\n'